Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at testifybrand116@gmail.com. 

For returns due to sizing or a change of mind, customers are responsible for return shipping costs. Approved refunds cover the returned item’s purchase price only; original shipping charges are non-refundable, except where required by law.

If your item arrives damaged, defective, or incorrect, contact testifybrand116@gmail.com so we can help resolve the issue. Testify Brand will cover any required return shipping for these items.

Please contact us before sending any return. We’ll provide return instructions and, when Testify Brand is responsible for return shipping, a prepaid return label.

You can always contact us for any return question at testifybrand116@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Sale items and gift cards cannot be returned for sizing or a change of mind.

If a sale item arrives damaged, defective, or incorrect, contact testifybrand116@gmail.com so we can resolve the issue. Testify Brand will cover any required return shipping. This does not limit rights you may have under applicable law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at testifybrand116@gmail.com.